Privacy Policy

Who we are

The Big Banana Consultancy ("we", "us", "our") is a planning enforcement consultancy operating across England and Wales. Our website address is thebigbanana.co.uk.

We are the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us at [email protected].

What data we collect

We may collect the following personal data when you use our website or contact us:

• Contact information — your name, email address, and any other details you provide when submitting an enquiry through our contact form.
• Enquiry content — the details of your planning enforcement matter as described in your message to us.
• Technical data — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically when you browse our website.
• Communications — records of any correspondence between us, including emails.

We do not collect sensitive personal data (such as health information or financial details) through this website.

How we use your data

We use the personal data we collect for the following purposes:

• To respond to your enquiry and provide the consultancy services you have requested.
• To communicate with you about your matter.
• To improve our website and understand how visitors use it.
• To comply with our legal obligations.

Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you.
• Legitimate interests — where we have a legitimate interest in processing your data (for example, to respond to your enquiry or to improve our website), and that interest is not overridden by your rights.
• Legal obligation — where we are required to process your data to comply with a legal obligation.

How long we keep your data

We retain personal data for as long as is necessary for the purpose for which it was collected, or as required by law. Enquiry data is typically retained for six years from the date of last contact, in line with standard limitation periods for civil claims.

Who we share your data with

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (for example, email and hosting providers). These providers are required to handle your data in accordance with our instructions and applicable data protection law.

We may also disclose your data where required by law, or to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to improve your experience and to understand how the site is used. You can control cookies through your browser settings. For more information about the cookies we use, please see our cookie notice displayed when you first visit the site.

Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to ask us to delete your personal data in certain circumstances.
• Right to restrict processing — to ask us to limit how we use your data.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to object — to object to our processing of your data where we rely on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected] or use our contact form.